New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203738 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201203806 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201203903 | Business Stream | charging method / calculation | Not upheld, action taken by body to remedy, no recommendations | September 2013 |
| 201203942 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201203977 | A Council | primary school | Not upheld, no recommendations | September 2013 |
| 201204030 | Business Stream | charging method / calculation | Upheld, recommendations | September 2013 |
| 201204079 | Aberdeenshire Council | applications, allocations, transfers & exchanges | Not upheld, no recommendations | September 2013 |
| 201204084 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2013 |
| 201204091 | Scottish Prison Service | communication by phone | Not upheld, no recommendations | September 2013 |
| 201204113 | Falkirk Council | applications, allocations, transfers & exchanges | Not upheld, no recommendations | September 2013 |