New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204210 Business Stream leakage Some upheld, recommendations September 2013
201204334 University of Stirling academic appeal/exam results/degree classification Not upheld, no recommendations September 2013
201204338 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2013
201204362 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations September 2013
201204420 Perth and Kinross Council licensing - liquor Upheld, recommendations September 2013
201204447 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2013
201204450 Business Stream incorrect billing Upheld, recommendations September 2013
201204466 Business Stream charging method / calculation Not upheld, recommendations September 2013
201204504 Scottish Prison Service visits Not upheld, no recommendations September 2013
201204522 Glasgow Housing Association Ltd communication staff attitude dignity and confidentiality Not upheld, recommendations September 2013