New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300273 | The City of Edinburgh Council | policy/administration | Not upheld, no recommendations | September 2013 |
| 201300287 | University of Glasgow | academic appeal/exam results/degree classification | Not upheld, no recommendations | September 2013 |
| 201300331 | Care Inspectorate | complaints handling | Not upheld, no recommendations | September 2013 |
| 201300339 | Scottish Borders Council | handling of application (complaints by applicants) | Not upheld, no recommendations | September 2013 |
| 201300374 | Scottish Water | damage caused / compensation | Not upheld, no recommendations | September 2013 |
| 201300423 | University of the West of Scotland | special needs - assessment and provision | Upheld, recommendations | September 2013 |
| 201300528 | Highland NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | September 2013 |
| 201300591 | The City of Edinburgh Council | refuse collection & bins | Not upheld, no recommendations | September 2013 |
| 201300595 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | September 2013 |
| 201300691 | Scottish Prison Service | communication | Upheld, recommendations | September 2013 |