New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202329 Inverclyde Council other Some upheld, recommendations August 2013
201202334 A Medical Practice in the Greater Glasgow and Clyde NHS Board area communication, staff attitude, dignity, confidentiality Upheld, recommendations August 2013
201202445 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Some upheld, recommendations August 2013
201202584 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations August 2013
201202627 Forth Valley NHS Board policy/administration Upheld, recommendations August 2013
201202635 Greater Glasgow and Clyde NHS Board appointments/admissions (delay, cancellation, waiting lists) Not upheld, recommendations August 2013
201202654 Business Stream debt recovery / payment fees Some upheld, recommendations August 2013
201202855 Directorate for Planning and Environmental Appeals handling of application (complaints by opponent) Not upheld, no recommendations August 2013
201203030 Business Stream communication / consultation Upheld, recommendations August 2013
201203221 University of the West of Scotland academic appeal/exam results/degree classification Not upheld, no recommendations August 2013