New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203873 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | August 2013 |
| 201203874 | The Highland Council | policy/administration | Not upheld, no recommendations | August 2013 |
| 201203900 | Scottish Prison Service | complaints handling | Upheld, recommendations | August 2013 |
| 201204010 | Falkirk Council | handling of application (complaints by applicants) | Not upheld, no recommendations | August 2013 |
| 201204020 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2013 |
| 201204118 | Scottish Prison Service | progression | Not upheld, no recommendations | August 2013 |
| 201204150 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2013 |
| 201204170 | The City of Edinburgh Council | conservation areas, listed buildings, tree preservation orders | Not upheld, no recommendations | August 2013 |
| 201204261 | A Medical Practice in the Dumfries and Galloway NHS Board area | record keeping | Not upheld, no recommendations | August 2013 |
| 201204353 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | August 2013 |