New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200935 | Lanarkshire NHS Board | admission, discharge and transfer procedures | Some upheld, recommendations | July 2013 |
| 201201225 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2013 |
| 201201251 | Lothian NHS Board - University Hospitals Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2013 |
| 201201276 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | July 2013 |
| 201201423 | Maryhill Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | July 2013 |
| 201201435 | A Council | primary school | Some upheld, recommendations | July 2013 |
| 201201524 | Scottish Borders Housing Association Ltd | complaints handling | Upheld, recommendations | July 2013 |
| 201201885 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2013 |
| 201201981 | Perth and Kinross Council | handling of application (complaints by applicants) | Some upheld, recommendations | July 2013 |
| 201202339 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | July 2013 |