New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202359 | The Highland Council | building warrants: certificates of completion/habitation | Upheld, recommendations | July 2013 |
| 201202725 | Orkney NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2013 |
| 201202880 | Highland NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | July 2013 |
| 201202928 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2013 |
| 201202968 | A Council | policy/administration | Some upheld, recommendations | July 2013 |
| 201202994 | Perth and Kinross Council | local housing allowance and council tax benefit | Some upheld, recommendations | July 2013 |
| 201203025 | South Lanarkshire Council | maintenance and repair of roads | Not upheld, no recommendations | July 2013 |
| 201203034 | Borders NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Some upheld, recommendations | July 2013 |
| 201203106 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2013 |
| 201203158 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | July 2013 |