New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203305 | Business Stream | supply pipe issue | Upheld, recommendations | July 2013 |
| 201203350 | Business Stream | meter reading | Some upheld, recommendations | July 2013 |
| 201203403 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | communication, staff attitude, dignity, confidentiality | Upheld, recommendations | July 2013 |
| 201203475 | Dundee City Council | sheltered housing and community care | Not upheld, recommendations | July 2013 |
| 201203551 | Scottish Prison Service | earnings | Upheld, recommendations | July 2013 |
| 201203674 | A Council | primary school | Upheld, recommendations | July 2013 |
| 201203677 | Fife Council | parking | Not upheld, no recommendations | July 2013 |
| 201203731 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Not upheld, no recommendations | July 2013 |
| 201203928 | River Clyde Homes | improvements and renovation | Not upheld, no recommendations | July 2013 |
| 201204249 | Scottish Prison Service | non-legal correspondence | Not upheld, no recommendations | July 2013 |