New Customer Service Standards

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Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204517 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, no recommendations July 2013
201204738 Castle Rock Edinvar Housing Association applications, allocations, transfers and exchanges Some upheld, no recommendations July 2013
201204755 Business Stream policy/administration Not upheld, no recommendations July 2013
201204767 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations July 2013
201204783 A Housing Association communication staff attitude dignity and confidentiality Some upheld, recommendations July 2013
201204872 Scottish Prison Service policy/administration Not upheld, no recommendations July 2013
201204913 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations July 2013
201204914 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2013
201204986 Scottish Prison Service other Not upheld, no recommendations July 2013
201205160 University of Strathclyde academic appeal/exam results/degree classification Not upheld, no recommendations July 2013