New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102927 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2013
201102968 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations June 2013
201105269 Business Stream charging method / calculation Some upheld, recommendations June 2013
201105521 Falkirk Council repairs and maintenance Upheld, recommendations June 2013
201200030 North Lanarkshire Council control of pollution Some upheld, recommendations June 2013
201200172 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations June 2013
201200180 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2013
201200183 The Golden Jubilee National Hospital clinical treatment / diagnosis Not upheld, no recommendations June 2013
201200426 Highland NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations June 2013
201200723 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2013