Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202100726 | Wheatley Housing Group Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | November 2021 |
| 201805182 | University of St Andrews | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | October 2021 |
| 201810789 | The City of Edinburgh Council | Repairs and maintenance | Upheld, recommendations | October 2021 |
| 201901140 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2021 |
| 201901872 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | October 2021 |
| 201901939 | A Medical Practice in the Borders NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2021 |
| 201902531 | Castle Water Ltd | Leakage | Upheld, no recommendations | October 2021 |
| 201903189 | Scottish Prison Service | Policy / administration | Not upheld, no recommendations | October 2021 |
| 201903741 | Scottish Water | Communication / consultation | Not upheld, no recommendations | October 2021 |
| 201904853 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | October 2021 |