New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202606 | Scottish Water | complaints handling | No decision reached | June 2013 |
| 201202611 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2013 |
| 201202663 | A Medical Practice in the Orkney NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | June 2013 |
| 201202677 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2013 |
| 201202914 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201203053 | Scottish Borders Council | handling of application (complaints by applicants) | Not upheld, no recommendations | June 2013 |
| 201203096 | Tayside NHS Board | clinical treatment / diagnosis | No decision reached | June 2013 |
| 201203100 | Business Stream | incorrect billing | Some upheld, recommendations | June 2013 |
| 201203319 | Business Stream | meter reading | Some upheld, recommendations | June 2013 |
| 201203348 | Scottish Prison Service | staff treatment | Upheld, recommendations | June 2013 |