New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201203390 East Lothian Council policy/administration Not upheld, no recommendations June 2013
201203392 Business Stream charging method / calculation June 2013
201203653 Highlands and Islands Enterprise policy/administration Not upheld, no recommendations June 2013
201203679 A Medical Practice in the Highland NHS Board area communication, staff attitude, dignity, confidentiality Not upheld, recommendations June 2013
201203825 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations June 2013
201203826 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2013
201203839 Business Stream policy/administration Not upheld, no recommendations June 2013
201204106 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, no recommendations June 2013
201204168 Western Isles NHS Board policy/administration Not upheld, recommendations June 2013
201204206 Horizon Housing Association Ltd repairs and maintenance Not upheld, no recommendations June 2013