New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201205087 | Registers of Scotland | policy/administration | Not upheld, no recommendations | June 2013 |
| 201205112 | Scottish Prison Service | bullying/victimisation | Not upheld, no recommendations | June 2013 |
| 201205159 | Scottish Prison Service | home detention curfew | Not upheld, no recommendations | June 2013 |
| 201002860 | East Renfrewshire Council | handling of application (complaints by applicants) | Some upheld, no recommendations | May 2013 |
| 201101313 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | May 2013 |
| 201102274 | The City of Edinburgh Council | right to buy | Some upheld, recommendations | May 2013 |
| 201103006 | Scottish Water | policy / administration | Upheld, recommendations | May 2013 |
| 201103656 | Highlands and Islands Enterprise | policy/administration | Not upheld, action taken by body to remedy, no recommendations | May 2013 |
| 201103842 | Clackmannanshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | May 2013 |
| 201104809 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2013 |