New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104811 | A Dental Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | May 2013 |
| 201104846 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2013 |
| 201104850 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2013 |
| 201104972 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2013 |
| 201104973 | Inverclyde Council | handling of application (complaints by opponents) | Not upheld, no recommendations | May 2013 |
| 201105349 | Fife Council | policy/administration | Not upheld, no recommendations | May 2013 |
| 201105502 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2013 |
| 201200023 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2013 |
| 201200055 | Dumfries and Galloway Housing Partnership | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | May 2013 |
| 201200502 | Business Stream | debt recovery / payment fees | Not upheld, no recommendations | May 2013 |