New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202156 | South Lanarkshire Council | council tax (incl community charge) | Upheld, recommendations | May 2013 |
| 201202179 | South Lanarkshire Council | complaints handling | Not upheld, recommendations | May 2013 |
| 201202231 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2013 |
| 201202323 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2013 |
| 201202345 | Lothian NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | May 2013 |
| 201202435 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Upheld, no recommendations | May 2013 |
| 201202449 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2013 |
| 201202460 | Fife Council | applications, allocations, transfers & exchanges | Not upheld, no recommendations | May 2013 |
| 201202581 | Fife Council | handling of application (complaints by applicants) | Upheld, no recommendations | May 2013 |
| 201202678 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2013 |