New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202680 | Hebridean Housing Partnership Ltd | complaints handling | Not upheld, no recommendations | May 2013 |
| 201202714 | Prospect Community Housing | repairs and maintenance | No decision reached | May 2013 |
| 201202879 | Business Stream | charging method / calculation | Not upheld, no recommendations | May 2013 |
| 201202915 | Greater Glasgow and Clyde NHS Board | policy/administration | Upheld, recommendations | May 2013 |
| 201203022 | South Lanarkshire Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Not upheld, no recommendations | May 2013 |
| 201203038 | North Lanarkshire Council | parks, outdoor centres and facilities | Some upheld, recommendations | May 2013 |
| 201203049 | A Medical Practice in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2013 |
| 201203099 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2013 |
| 201203108 | Scottish Prison Service | access to laptop | Not upheld, no recommendations | May 2013 |
| 201203117 | University of Aberdeen | academic appeal/exam results/degree classification | Not upheld, no recommendations | May 2013 |