New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204088 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | May 2013 |
| 201204147 | Oak Tree Housing Association Ltd | estate management, open space & environment work | Not upheld, no recommendations | May 2013 |
| 201204151 | A Medical Practice in the Lothian NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | May 2013 |
| 201204364 | Kingdom Housing Association Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | May 2013 |
| 201204423 | Business Stream | incorrect billing | No decision reached | May 2013 |
| 201204430 | Crown Office and Procurator Fiscal Service | failure to provide information | Upheld, no recommendations | May 2013 |
| 201204493 | Scottish Prison Service | personal property | Not upheld, no recommendations | May 2013 |
| 201205198 | West Lothian Council | handling of application (complaints by applicants) | Not upheld, no recommendations | May 2013 |
| 201101537 | The City of Edinburgh Council | policy/administration | Some upheld, recommendations | April 2013 |
| 201102497 | Glasgow Caledonian University | policy/administration | Upheld, recommendations | April 2013 |