New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201105183 Scottish Water damage caused / compensation Not upheld, recommendations April 2013
201105481 Borders NHS Board complaints handling Some upheld, recommendations April 2013
201200179 Registers of Scotland policy/administration Some upheld, recommendations April 2013
201200189 South Lanarkshire Council policy/administration Upheld, action taken by body to remedy, no recommendations April 2013
201200363 Business Stream interruption to supply - planned Upheld, action taken by body to remedy, recommendations April 2013
201200414 South Lanarkshire Council applications, allocations, transfers & exchanges Not upheld, no recommendations April 2013
201200420 The Golden Jubilee National Hospital clinical treatment / diagnosis Upheld, recommendations April 2013
201200566 Business Stream incorrect billing Upheld, recommendations April 2013
201200621 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations April 2013
201200659 Falkirk Council neighbour disputes and anti-social behaviour Not upheld, recommendations April 2013