New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201778 Angus Council policy/administration Some upheld, recommendations April 2013
201201810 Dumfries and Galloway Council hall letting, indoor facilities, libraries, museums etc Some upheld, no recommendations April 2013
201201868 Tayside NHS Board clinical treatment / diagnosis Some upheld, action taken by body to remedy, no recommendations April 2013
201201918 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations April 2013
201201920 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations April 2013
201201921 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations April 2013
201201922 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations April 2013
201201957 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations April 2013
201202026 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations April 2013
201202053 Scottish Prison Service staff treatment Not upheld, no recommendations April 2013