Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202001741 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2021 |
| 202002684 | A Medical Practice in the Fife NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | October 2021 |
| 202003157 | Aberdeen City Health and Social Care Partnership | Communication / staff attitude | Upheld, recommendations | October 2021 |
| 202003625 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | October 2021 |
| 201808623 | Queen Margaret University | Special needs - assessment and provision | Some upheld, recommendations | September 2021 |
| 201900608 | Aberdeen City Health and Social Care Partnership | Clinical treatment / Diagnosis | Upheld, recommendations | September 2021 |
| 201904556 | Lanarkshire NHS Board | Record keeping | Not upheld, no recommendations | September 2021 |
| 201904615 | A Dentist in the Highland NHS Board area | Clinical treatment / Diagnosis | Not upheld, no recommendations | September 2021 |
| 201904735 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2021 |
| 201905097 | Glasgow School of Art | Teaching and supervision | Some upheld, recommendations | September 2021 |