New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201100156 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2013 |
| 201102648 | University of the West of Scotland | teaching and supervision | Upheld, recommendations | March 2013 |
| 201103221 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201103627 | Scottish Qualifications Authority | policy/administration | Upheld, recommendations | March 2013 |
| 201103669 | Tayside NHS Board | consent | Some upheld, recommendations | March 2013 |
| 201104008 | West Lothian Council | primary school | Not upheld, no recommendations | March 2013 |
| 201104381 | Forestry Commission Scotland | policy/administration | Some upheld, recommendations | March 2013 |
| 201104517 | Business Stream | incorrect billing | Not upheld, no recommendations | March 2013 |
| 201104631 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2013 |
| 201104795 | East Renfrewshire Council | handling of application (complaints by opponents) | Not upheld, recommendations | March 2013 |