New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200560 Aberdeenshire Council policy/administration Not upheld, no recommendations March 2013
201200562 Business Stream meter reading Upheld, action taken by body to remedy, recommendations March 2013
201200643 Scottish Borders Council policy/administration Some upheld, recommendations March 2013
201200662 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2013
201200690 Business Stream charging method / calculation Not upheld, no recommendations March 2013
201200871 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2013
201200987 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2013
201201028 A Medical Practice in the Lanarkshire NHS Board area appointments/admissions (delay, cancellation, waiting lists) Some upheld, recommendations March 2013
201201233 Lanarkshire NHS Board treatment waiting times Upheld, recommendations March 2013
201201261 Grampian NHS Board clinical treatment / diagnosis Not upheld, recommendations March 2013