New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202173 Lanarkshire NHS Board policy/administration Some upheld, recommendations March 2013
201202244 Blackwood complaints handling Some upheld, recommendations March 2013
201202252 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2013
201202300 Glasgow City Council handling of application (complaints by opponents) Some upheld, recommendations March 2013
201202316 Business Stream charging method / calculation Some upheld, action taken by body to remedy, no recommendations March 2013
201202651 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2013
201202797 The State Hospital Board for Scotland appliances, equipment and premises Not upheld, no recommendations March 2013
201202847 A Dentist in the Lanarkshire NHS Board area clinical treatment/diagnosis Upheld, recommendations March 2013
201202962 Office of the Accountant in Bankruptcy policy/administration Some upheld, recommendations March 2013
201202996 Fife NHS Board clinical treatment / diagnosis Not upheld, action taken by body to remedy, no recommendations March 2013