New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104091 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 |
| 201104291 | Business Stream Ltd | incorrect billing | Some upheld, recommendations | January 2013 |
| 201104307 | A Practice in the Fife NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2013 |
| 201104504 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2013 |
| 201104512 | Angus Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2013 |
| 201104653 | A Dentist in the Borders NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 |
| 201104793 | Scottish Prison Service | personal property | Not upheld, recommendations | January 2013 |
| 201104845 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2013 |
| 201104934 | Business Stream Ltd | water pressure | Some upheld, recommendations | January 2013 |
| 201105350 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 |