New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200612 | Business Stream Ltd | charging method / calculation | Upheld, recommendations | January 2013 |
| 201200710 | Aberdeen City Council | finance - rent | Not upheld, no recommendations | January 2013 |
| 201200718 | Scottish Prison Service | special escorted leave | Upheld, recommendations | January 2013 |
| 201200876 | Business Stream Ltd | complaints handling | Upheld, recommendations | January 2013 |
| 201201215 | Orkney Islands Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | January 2013 |
| 201201260 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 |
| 201201288 | Hebridean Housing Partnership Ltd | neighbour problems | Not upheld, no recommendations | January 2013 |
| 201201320 | The Robert Gordon University | academic appeal/exam results/degree classification | Not upheld, no recommendations | January 2013 |
| 201201354 | Office of the Scottish Charity Regulator | complaints handling | Some upheld, recommendations | January 2013 |
| 201201400 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 |