Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202534 Lothian NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations January 2013
201202547 North Lanarkshire Council complaints handling (incl social work complaints procedures) Not upheld, no recommendations January 2013
201202593 A Practice in the Grampian NHS Board area clinical treatment / diagnosis Upheld, recommendations January 2013
201202618 Scottish Prison Service progression Not upheld, no recommendations January 2013
201202641 Scottish Prison Service personal property Not upheld, no recommendations January 2013
201202830 Scottish Prison Service complaints handling No decision reached January 2013
201202896 Grampian NHS Board complaints handling Upheld, action taken by body to remedy, recommendations January 2013
201202916 Scottish Prison Service recreation Not upheld, no recommendations January 2013
201002513 Crown Office and Procurator Fiscal Service policy/administration Not upheld, no recommendations December 2012
201003747 Falkirk Council finance - housing benefit and council tax benefit Some upheld, recommendations December 2012