Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004025 Glasgow City Council complaints handling (incl social work complaints procedures) Some upheld, recommendations December 2012
201005291 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, action taken by body to remedy, recommendations December 2012
201101084 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations December 2012
201101164 A Medical Practice, Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2012
201102124 Glasgow City Council secondary school Not upheld, action taken by body to remedy, no recommendations December 2012
201102253 Angus Council capital works, renovation, central heating, double glazing, etc No decision reached December 2012
201102340 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations December 2012
201102519 Public Standards Commissioner complaints handling Not upheld, no recommendations December 2012
201102836 University of Edinburgh teaching and supervision Not upheld, no recommendations December 2012
201102992 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Some upheld, recommendations December 2012