Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201105083 Scottish Water damage caused / compensation Some upheld, action taken by body to remedy, no recommendations December 2012
201105187 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2012
201105283 Business Stream Ltd charging method / calculation Some upheld, recommendations December 2012
201105489 University of Aberdeen policy/administration Some upheld, no recommendations December 2012
201200034 Fife Council primary school Not upheld, no recommendations December 2012
201200120 Scottish Water complaints handling Not upheld, no recommendations December 2012
201200139 Stirling Council complaints handling Some upheld, action taken by body to remedy, recommendations December 2012
201200145 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2012
201200160 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations December 2012
201200240 A Medical Practice in the Ayrshire and Arran NHS Board area communication, staff attitude, dignity, confidentiality Upheld, recommendations December 2012