Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201092 The City of Edinburgh Council cleansing/public conveniences/streets and stairs Not upheld, no recommendations December 2012
201201336 Dumfries and Galloway Housing Partnership repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations December 2012
201201410 Scottish Prison Service policy/administration Not upheld, no recommendations December 2012
201201458 Scottish Prison Service earnings Not upheld, no recommendations December 2012
201201468 Scottish Prison Service complaints handling Upheld, recommendations December 2012
201201488 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2012
201201692 Falkirk Council neighbour disputes and anti-social behaviour Not upheld, no recommendations December 2012
201201696 Lanarkshire NHS Board appointments/admissions (delay, cancellation, waiting lists) Not upheld, no recommendations December 2012
201201737 Scottish Prison Service complaints handling Upheld, recommendations December 2012
201201751 The City of Edinburgh Council applications, allocations, transfers & exchanges Not upheld, no recommendations December 2012