Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104677 A Medical Practice in the Highland NHS Board area policy/administration Some upheld, recommendations November 2012
201104872 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2012
201104874 Scottish Borders Council handling of application (complaints by opponents) Some upheld, action taken by body to remedy, no recommendations November 2012
201104889 Business Stream Ltd communication / consultation Some upheld, action taken by body to remedy, no recommendations November 2012
201104975 South Ayrshire Council neighbour disputes and anti-social behaviour Not upheld, no recommendations November 2012
201104984 Tayside NHS Board policy/administration Not upheld, no recommendations November 2012
201105084 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations November 2012
201105207 A Dentist in the Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, recommendations November 2012
201105262 Business Stream Ltd incorrect billing Upheld, recommendations November 2012
201105291 Business Stream Ltd debt recovery / payment fees Not upheld, no recommendations November 2012