Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201105490 | Scottish Prison Service | bullying/victimisation | Not upheld, no recommendations | November 2012 |
| 201105517 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |
| 201200242 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | November 2012 |
| 201200254 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |
| 201200265 | Scottish Water | complaints handling | Not upheld, no recommendations | November 2012 |
| 201200315 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | November 2012 |
| 201200322 | Fife Council | rights of way and public footpaths | Some upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201200357 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |
| 201200369 | A Medical Practice in the Tayside NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, recommendations | November 2012 |
| 201200455 | Fife Council | parking | Not upheld, no recommendations | November 2012 |