Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201596 Scottish Prison Service earnings Not upheld, no recommendations November 2012
201201814 Scottish Prison Service work (in prison) No decision reached November 2012
201202059 Forth Valley NHS Board complaints handling No decision reached November 2012
201202153 Dundee City Council repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, action taken by body to remedy, no recommendations November 2012
201202531 The Golden Jubilee National Hospital clinical treatment / diagnosis Some upheld, recommendations November 2012
201002396 A Council policy/administration Upheld, recommendations October 2012
201002747 The Golden Jubilee National Hospital clinical treatment; diagnosis Not upheld, recommendations October 2012
201002995 University of Dundee academic appeal/exam results/degree classification Some upheld, recommendations October 2012
201004350 Fife Council policy/administration Not upheld, recommendations October 2012
201100873 Fife Council parking Not upheld, no recommendations October 2012