Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102518 The City of Edinburgh Council repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, action taken by body to remedy, no recommendations October 2012
201102534 East Renfrewshire Council maintenance and repair of roads Not upheld, no recommendations October 2012
201102594 West Dunbartonshire Council conservation areas, listed buildings, tree preservation orders Some upheld, action taken by body to remedy, no recommendations October 2012
201102610 Lothian NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations October 2012
201103411 Lanarkshire NHS Board clinical treatment; diagnosis Upheld, recommendations October 2012
201103531 Fife Council neighbour disputes and anti-social behaviour Not upheld, no recommendations October 2012
201103537 Business Stream Ltd policy/administration Upheld, action taken by body to remedy, recommendations October 2012
201103772 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations October 2012
201103775 Wellhouse Housing Association Ltd complaints handling Not upheld, no recommendations October 2012
201103843 Ayrshire and Arran NHS Board clinical treatment; diagnosis Not upheld, no recommendations October 2012