Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103217 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2012
201103218 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2012
201103309 A Medical Practice in the Greater Glasgow and Clyde NHS Board area lists; complaints handling Some upheld, action taken by body to remedy, recommendations September 2012
201103311 Lanarkshire NHS Board appointments/admissions (delay, cancellation, waiting lists) Upheld, recommendations September 2012
201103320 Highland NHS Board clinical treatment / diagnosis Not upheld, action taken by body to remedy, recommendations September 2012
201103335 South Ayrshire Council handling of application (complaints by applicants) Not upheld, no recommendations September 2012
201103386 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2012
201103435 Scottish Water sewer flooding - affecting water courses No decision reached September 2012
201103475 Dumfries and Galloway Council acquisition by authorities, home loss, disturbance, compulsory purchase and repurchase Not upheld, no recommendations September 2012
201103552 Business Stream Ltd incorrect billing Upheld, recommendations September 2012