Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103954 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2012
201103983 Perth and Kinross Council policy/administration Not upheld, no recommendations September 2012
201103991 The Robert Gordon University accommodation No decision reached September 2012
201104019 The Highland Council policy/administration Not upheld, no recommendations September 2012
201104041 Tayside NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2012
201104065 Fife Council handling of application (complaints by opponents) Not upheld, no recommendations September 2012
201104108 Glasgow City Council policy / administration; planning permission Not upheld, no recommendations September 2012
201104124 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2012
201104645 Caledonia Housing Association improvements and alterations; complaints handling Some upheld, recommendations September 2012
201104802 Lothian NHS Board - University Hospitals Division clinical treatment / diagnosis; complaints handling Some upheld, recommendations September 2012