Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104953 Business Stream Ltd charging method / calculation Not upheld, no recommendations September 2012
201104998 Scottish Water damage caused / claim for compensation Not upheld, no recommendations September 2012
201105002 East Lothian Council transfers Not upheld, no recommendations September 2012
201105188 Lothian NHS Board - University Hospitals Division communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2012
201105240 Business Stream Ltd incorrect billing Not upheld, no recommendations September 2012
201105267 Scottish Prison Service progression Not upheld, no recommendations September 2012
201105270 Scottish Water damage caused / claim for compensation Not upheld, no recommendations September 2012
201105355 Dumfries and Galloway Housing Partnership applications, allocations, transfers No decision reached September 2012
201105501 Scottish Prison Service work (in prison) Some upheld, action taken by body to remedy, no recommendations September 2012
201200043 Scottish Prison Service religious books, items and practices Some upheld, action taken by body to remedy, no recommendations September 2012