Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200078 Dumfries and Galloway Housing Partnership complaints handling Upheld, action taken by body to remedy, no recommendations September 2012
201200115 A Dentist in the Lothian NHS Board area policy/administration Upheld, recommendations September 2012
201200214 Perth and Kinross Council rights of way and public footpaths Not upheld, no recommendations September 2012
201200250 Greater Glasgow and Clyde NHS Board - Acute Services Division communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2012
201200253 NHS 24 clinical treatment / diagnosis Not upheld, no recommendations September 2012
201200313 Fife NHS Board hotel services - food Some upheld, no recommendations September 2012
201200365 Tayside NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2012
201200433 East Lothian Council policy/administration Some upheld, no recommendations September 2012
201200456 East Dunbartonshire Council handling of application (complaints by opponents) Not upheld, no recommendations September 2012
201200484 The City of Edinburgh Council advertisement of proposals: notification and hearing of objections Some upheld, action taken by body to remedy, no recommendations September 2012