Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200494 Scottish Prison Service home detention curfew Not upheld, no recommendations September 2012
201200674 University of Stirling academic appeal/exam results/degree classification Not upheld, no recommendations September 2012
201200955 Scottish Prison Service policy/administration Not upheld, no recommendations September 2012
201000645 Grampian NHS Board admission, discharge and transfer procedures Some upheld, recommendations August 2012
201003234 Dundee City Council policy/administration Not upheld, no recommendations August 2012
201003618 Ayrshire and Arran NHS Board admission, discharge and transfer procedures Some upheld, recommendations August 2012
201003683 The Highland Council complaints handling Upheld, recommendations August 2012
201003932 Ayrshire and Arran NHS Board clinical treatment/diagnosis Not upheld, no recommendations August 2012
201004338 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2012
201004828 West Lothian Council finance - housing benefit and council tax benefit Some upheld, recommendations August 2012