Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004951 Fife NHS Board hygiene, cleanliness and infection control Not upheld, recommendations August 2012
201005054 Perth and Kinross Council policy/administration Upheld, action taken by body to remedy, no recommendations August 2012
201005308 The Highland Council handling of application (complaints by opponents) Some upheld, no recommendations August 2012
201100659 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations August 2012
201100830 Fife Council homeless person issues Not upheld, recommendations August 2012
201100872 Albyn Housing Society Ltd repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations August 2012
201100965 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2012
201101198 South Lanarkshire Council policy/administration Some upheld, recommendations August 2012
201101206 Lochaber Housing Association Ltd improvements and alterations Some upheld, no recommendations August 2012
201101319 Crown Office and Procurator Fiscal Service policy/administration Upheld, recommendations August 2012