Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202001087 | Edinburgh Health and Social Care Partnership | Policy / administration | Upheld, no recommendations | August 2021 |
| 202001107 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | August 2021 |
| 202001625 | North Lanarkshire Council | Policy / administration | Upheld, recommendations | August 2021 |
| 202001929 | Forth Valley NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | August 2021 |
| 202002290 | Lothian NHS Board - Acute Division | Admission / discharge / transfer procedures | Not upheld, no recommendations | August 2021 |
| 202003093 | Fife NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | August 2021 |
| 202004484 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2021 |
| 202005520 | A Medical Practice in the Forth Valley NHS Board area | Clinical treatment / diagnosis | Some upheld, recommendations | August 2021 |
| 202005528 | Lanarkshire NHS Board | Admission / discharge / transfer procedures | Not upheld, no recommendations | August 2021 |
| 202005915 | Golden Jubilee National Hospital | Clinical treatment / diagnosis | Upheld, recommendations | August 2021 |