Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103498 | NHS 24 | appointments/admissions (delay, cancellation, waiting lists) | No decision reached | August 2012 |
| 201103609 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | August 2012 |
| 201103654 | A Dentist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |
| 201103684 | Queen Margaret University | academic appeal/exam results/degree classification | Upheld, recommendations | August 2012 |
| 201103869 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |
| 201103915 | Scottish Water | water pressure - low | Some upheld, recommendations | August 2012 |
| 201104062 | The City of Edinburgh Council | handling of application (complaints by opponents) | Not upheld, recommendations | August 2012 |
| 201104064 | Tayside NHS Board | policy/administration | Upheld, action taken by body to remedy, recommendations | August 2012 |
| 201104068 | A Dentist in the Greater Glasgow NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |
| 201104105 | The City of Edinburgh Council | repairs and maintenance of housing stock (incl dampness and infestations) | Some upheld, action taken by body to remedy, no recommendations | August 2012 |