Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104158 Falkirk Council complaints handling Upheld, recommendations August 2012
201104194 Lothian NHS Board policy/administration Some upheld, recommendations August 2012
201104352 Comhairle nan Eilean Siar property and accommodation/school courses Upheld, recommendations August 2012
201104415 Student Awards Agency for Scotland policy/administration Some upheld, recommendations August 2012
201104613 A Dentist in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2012
201104971 North Lanarkshire Council council tax (incl community charge) Upheld, recommendations August 2012
201104994 Tenants First Housing Co-operative Ltd policy/administration Some upheld, recommendations August 2012
201105186 Scottish Prison Service recreation Some upheld, action taken by body to remedy, no recommendations August 2012
201105247 Scottish Prison Service disciplinary charges - reporting and inquiry Not upheld, no recommendations August 2012
201200044 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations August 2012