Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102413 Scottish Water Supply pipe issue Not upheld, no recommendations July 2012
201102485 Highland NHS Board Clinical treatment / Diagnosis No decision reached July 2012
201102567 Scottish Qualifications Authority Policy/administration Some upheld, recommendations July 2012
201102623 Glasgow City Council disabled access Some upheld, action taken by body to remedy, no recommendations July 2012
201102664 Kingdom Housing Association Ltd Complaints handling Not upheld, no recommendations July 2012
201102717 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / Diagnosis Not upheld, action taken by body to remedy, no recommendations July 2012
201102732 Forth Valley NHS Board Clinical treatment / Diagnosis Some upheld, recommendations July 2012
201102760 University of Glasgow Academic appeal/exam results/degree classification Not upheld, no recommendations July 2012
201102828 A Medical Practice in the Fife NHS Board area Clinical treatment / Diagnosis Upheld, recommendations July 2012
201102903 West Lothian Council Repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, recommendations July 2012