Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100011 Lanarkshire NHS Board clinical treatment; diagnosis Some upheld, recommendations June 2012
201100279 Highland NHS Board clinical treatment; diagnosis Not upheld, no recommendations June 2012
201100882 A Dental Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment; diagnosis Upheld, recommendations June 2012
201101118 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment; diagnosis Upheld, recommendations June 2012
201101348 Highland NHS Board clinical treatment; diagnosis Not upheld, no recommendations June 2012
201101497 Dundee City Council Repairs and maintenance of housing stock Some upheld, recommendations June 2012
201101754 Business Stream Ltd Meter reading Upheld, recommendations June 2012
201102047 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations June 2012
201102277 Forth Valley NHS Board Communication, staff attitude, dignity, confidentiality Some upheld, action taken by body to remedy, recommendations June 2012
201102321 Greater Glasgow and Clyde NHS Board Communication, staff attitude, dignity, confidentiality Some upheld, recommendations June 2012