Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102339 | A Medical Practice in the Grampian NHS Board area |
clinical treatment; diagnosis | Some upheld, recommendations | June 2012 |
| 201102546 | North Lanarkshire Council | Advertisement of proposals: notification and hearing of objections | Not upheld, no recommendations | June 2012 |
| 201102551 | A Dental Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment; diagnosis | Some upheld, recommendations | June 2012 |
| 201102613 | A Dental Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment; diagnosis | Upheld, recommendations | June 2012 |
| 201102661 | A Medical Practice in the Fife NHS Board area | Policy/administration | Not upheld, no recommendations | June 2012 |
| 201102662 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment; diagnosis | Some upheld, recommendations | June 2012 |
| 201102720 | The Highland Council | Rights of way and public footpaths | Not upheld, no recommendations | June 2012 |
| 201102748 | Orkney NHS Board | Communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | June 2012 |
| 201102766 | East Lothian Council | Complaints handling (incl Social Work complaints procedures) | Not upheld, no recommendations | June 2012 |
| 201102823 | University of the West of Scotland | Complaints handling | Not upheld, action taken by body to remedy, no recommendations | June 2012 |