Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201100943 | Scottish Government | policy/administration | Not upheld, no recommendations | May 2012 |
| 201101004 | Scottish Prison Service | legal correspondence | Not upheld, no recommendations | May 2012 |
| 201101008 | Angus Council | housing statutory repair notices | Some upheld, action taken by body to remedy, recommendations | May 2012 |
| 201101114 | Fife Council | Parking | Some upheld, recommendations | May 2012 |
| 201101243 | South Ayrshire Council | burial grounds/crematoria | Not upheld, no recommendations | May 2012 |
| 201101349 | North Lanarkshire Council | Tenancy rights and conditions | Some upheld, recommendations | May 2012 |
| 201101378 | Lanarkshire Valuation Joint Board | Policy/administration | Upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201101384 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | May 2012 |
| 201101574 | Fife NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 |
| 201101580 | Fife Council | Neighbour disputes and antisocial behaviour | Some upheld, recommendations | May 2012 |