Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102853 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, no recommendations | April 2012 |
| 201102884 | A Dental Practice in the Lothian NHS Board area | Complaints handling | Not upheld, action taken by body to remedy, recommendations | April 2012 |
| 201102893 | Argyll Community Housing Association | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, recommendations | April 2012 |
| 201103024 | Forth Valley NHS Board | clinical treatment; diagnosis | Some upheld, action taken by body to remedy, no recommendations | April 2012 |
| 201103108 | Scottish Prison Service | staff treatment | Not upheld, action taken by body to remedy, no recommendations | April 2012 |
| 201103304 | Business Stream Ltd | debt recovery; payment fees | Not upheld, no recommendations | April 2012 |
| 201103312 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | April 2012 |
| 201103342 | Scottish Prison Service | downgrading | Not upheld, no recommendations | April 2012 |
| 201103352 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | April 2012 |
| 201103434 | Greater Glasgow and Clyde NHS Board | policy/administration | Not upheld, no recommendations | April 2012 |