Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102524 | Lanarkshire NHS Board | property | Not upheld, no recommendations | March 2012 |
| 201102547 | Scottish Water | damage caused / compensation | Not upheld, no recommendations | March 2012 |
| 201102564 | Scottish Water | interruption to supply - unplanned | Upheld, recommendations | March 2012 |
| 201102660 | A Medical Practice, Fife NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | March 2012 |
| 201102675 | Crown Office and Procurator Fiscal Service | policy/administration | Some upheld, action taken by body to remedy, no recommendations | March 2012 |
| 201102686 | Scottish Borders Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2012 |
| 201102709 | East Lothian Council | finance - tenancy charges | Not upheld, no recommendations | March 2012 |
| 201102774 | Lothian NHS Board | policy/administration | Upheld, action taken by body to remedy, no recommendations | March 2012 |
| 201102838 | Argyll and Bute Council | policy/administration | Not upheld, no recommendations | March 2012 |
| 201102844 | Scottish Water | charging method / calculation | Not upheld, no recommendations | March 2012 |