Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201003706 | Police Complaints Commissioner for Scotland | policy/administration | Not upheld, no recommendations | February 2012 |
| 201003827 | University of the West of Scotland | property | Some upheld, recommendations | February 2012 |
| 201004187 | Falkirk Council | planning (handling of application) | Not upheld, action taken by body to remedy, no recommendations | February 2012 |
| 201004300 | Fife Council | policy/administration | Not upheld, no recommendations | February 2012 |
| 201004334 | Tayside NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | February 2012 |
| 201004719 | West Lothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | February 2012 |
| 201004978 | Scottish Borders Council | examination presentations | Not upheld, no recommendations | February 2012 |
| 201005166 | Highland NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | February 2012 |
| 201100032 | Falkirk Council | planning | Not upheld, no recommendations | February 2012 |
| 201100178 | A Dental Practice, Greater Glasgow and Clyde NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | February 2012 |